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FAQs

  • Where do you ship from?
    Our warehouse is located in Summerville, SC, U.S.A.
  • Where do you ship to?
    We deliver to the United States and Canada. For other countries, please contact us.
  • What are the shipping costs?
    We charge a flat rate of $15.00 per order, excluding promotional offers. We have attractive freight terms for wholesale orders, please contact us.
  • What comes in a box?
    Our products are all-inclusive. Depending on the model, the package will include candle wax for gears, sandpaper, rubber bands, and clear colorful step-by-step assembly instructions.
  • Can I buy from ArtVenture?
    We offer both wholesale to many retailers and direct to consumer sales. Feel free to contact us by email at info@myartventure.com with any questions. Thank you
  • What is the delivery time?
    We usually process orders with 24 hours or less. Shipping time will depend on the carrier and the destination, from 3 to 5 business days
  • What are the products made of?
    Our products are made of plywood, and are eco-friendly and sustainable: they are recyclable and biodegradable.
  • Can the products be painted?
    Yes, the products can be painted, after assembly. We recommend using alcohol markers or thin water-based paints such as watercolor or gouache. Make sure not to put paint in the intricate gears and mechanism when applicable.
  • Do I need any tools?
    No glue required. All models have very precise laser-cut parts to ensure tight fit without glue. The boxes are all inclusive and contain all-required components, including sometimes a small wooden tool to push pieces out the plate, wax, thread, toothpicks, etc. For the more advanced models, you may need a utility knife, and tweezers - NOT INCLUDED-. Use extra cautions with the sharp blade and retract the blade fully after use.
  • Are these products for children?
    Our products are made for people 14 years and older because of small parts. Warning , there is a choking hazard. We recommend assembling them with the supervision of an adult when needed.
  • Can the products be taken appart?
    No. Even though the models are assembled without glue, we strongly discourage people to dismantle them. There is a strong risk of breaking and damages.
  • What if I lose a piece during the assembly?
    Almost all our models have extra pieces to replace damaged or lost parts. These are clearly indicated on the plywood boards. Contact us with any questions: We will do our utmost to support you.
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